Privacy Policy

The Vision Academy ("TVA", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit thevisionacademy-gy.com or use our learning portal at portal.thevisionacademy-gy.com.

1. Information We Collect

We collect information you provide directly, including:

• Account data — name, email address, password (hashed), and profile details when you register on the portal.
• Contact enquiries — name, email, and message content when you submit the contact form.
• Course activity — lesson progress, quiz scores, certificate completions, and time spent on the platform.
• Payment data — when purchasing a course or subscription, payment is processed by Stripe. We do not store card numbers on our servers.

We also collect limited technical data automatically, including your IP address, browser type, and pages visited, for security and analytics purposes.

2. How We Use Your Information

• To provide and operate the TVA learning platform.
• To issue certificates and track your course completion.
• To send you transactional emails (enrollment confirmations, certificate issuance, password resets).
• To respond to your enquiries submitted through the contact form.
• To improve our courses and platform based on aggregate usage data.
• To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. We share information only with service providers necessary to operate TVA (hosting, email delivery, payment processing) and only to the extent required to provide those services. We may disclose information if required by law or to protect the rights and safety of TVA and its users.

4. Data Retention

We retain your account data for as long as your account is active. Course completion records and certificates are retained indefinitely as they constitute proof of qualification. You may request deletion of your personal data at any time (see Section 6).

5. Cookies

We use strictly necessary cookies to maintain your login session on the portal. We do not use third-party tracking or advertising cookies.

6. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at info@thevisionacademy-gy.com.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), hashed passwords, and access controls. No system is 100% secure; we encourage you to use a strong password and keep your login credentials confidential.

8. Children

Our platform is not directed at children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of TVA services after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related enquiries, contact us at:
The Vision Academy
Georgetown, Guyana
info@thevisionacademy-gy.com